Refund & Returns Policy

This Refund & Returns Policy applies to purchases made on https://jewelrytools.ge/. If you have any questions, contact us at [email protected] or call +995 595 13 18 02.

Overview

We want you to be satisfied with your purchase. You may request a return within 14 calendar days of receiving your order, subject to the conditions below.

To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging, with all accessories and parts included (if applicable).

To complete your return, we require a receipt or proof of purchase (order number and/or payment confirmation).

Please do not send your purchase back to the manufacturer. Returns must be arranged through our support team first.

Non-Returnable Items

Some items are not eligible for return, including (but not limited to):

  • Items that have been used, installed, altered, or damaged after delivery (not caused by our error)
  • Items missing original packaging, parts, or accessories (unless due to our error)
  • Custom-made or special-order items (if applicable)
  • Items returned without prior approval from our support team

Partial Refunds

In certain situations, only partial refunds may be granted, for example:

  • Items with clear signs of use or installation
  • Items returned with damaged packaging or missing non-essential parts
  • Items returned in a condition different from how they were delivered (not caused by our error)

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed to the original method of payment. Processing times may vary depending on your bank or payment provider.

Important: Shipping costs are generally non-refundable, unless the return is due to our error (wrong item, damaged item on arrival, or defective product).

Late or missing refunds
If you have not received your refund, please first check your bank account again. Then contact your card issuer or bank, as processing times may vary. If you still need help, contact us at [email protected].

Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at [email protected] and include your order number and photos (if applicable).

Return Shipping

To request a return, please contact us first at [email protected]. We will provide return instructions.

You are responsible for paying your own return shipping costs, unless the return is due to our error. Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from your refund when applicable.

We recommend using a trackable shipping service. We do not guarantee that we will receive your returned item without tracking.

Shipping Rates

Shipping within Georgia:
Tbilisi: 6 GEL
Other regions of Georgia: 10 GEL per 1 kg

International shipping:
We ship internationally via FedEx or DHL. Shipping fees depend on destination country and package weight.

Need Help?

For questions related to refunds, returns, or shipping, contact us at [email protected] or call +995 595 13 18 02.